Program

One can now refer to Quality of Experience (QoE) rather than Quality of Service (QoS). In-flight connectivity is perceived by passengers as a part of their overall in-flight experience. The behavior of bandwidth-hungry passengers is raising expectations from IFC as it is being considered as a commodity. Different factors related to passenger expectations such as combining the IFE and IFC services provided or the perception brought by the millennial generation of passengers will be discussed during this session.

In-flight connectivity is gaining a lot of attention from airlines in different parts of the world. Some airlines were early adopters while others prefer to wait and watch. In this session, a brief interview will be conducted with an airline which is on the verge of getting connected. The interview will cover the different factors that encourage or discourage an airline to adopt connectivity services too early.

The aviation industry is influenced by similar digital trends to those observed in the global industry. The digitalization and innovations brought with it facilitate aircraft manufacturing, operations and maintenance. Digital trends are impacting all the stakeholders in the aviation industry. Analytics, big data, and IoT will open up a lot of opportunities when coupled with recent technological advancements, such as an electronically steerable antenna, beam-forming technology, and the overall miniaturization, and increasing efficiencies of systems. Our panelists will discuss the implications of digitalization from different angles of the IFC value chain.

In-flight connectivity is reaching a new level of maturity every year. The increasing bandwidth supply and demand, the corresponding improvement in equipment technologies, and the ever-changing passenger behavior are having an ever-greater impact on airlines. Airlines being at the forefront of the overall passenger experience have to stay dynamic and adapt accordingly. In this session, our panelists from different airlines, operating in different parts of the world, will share their experiences related to IFC. Emphasis will be given to the different economic models present in the airline industry and their evolution related to the IFC.